Our payments are secure, linking directly to the Sage Pay payment gateway. We do not see nor retain any of your card payment information, password etc and we never share or sell any of your information with third parties unless it is directly related to your purchase – Sage Pay, Paypal, Royal Mail, DPD etc..
Secure PayPal Payments can be paid with a PayPal account, or without, using a credit card in the PayPal screen. If Sage Pay fails for any reason, try PayPal as this will often go through for a credit card that is registered outside of the UK.
For UK customers, we can take valid credit and debit cards over the phone, although it is always easier, quicker and more secure to use our Sage Pay online checkout. If you prefer this method though, please phone us to place your order on 07810 857236.
VAT (UK sales tax) at the prevailing rate of 20% is included in all retail prices shown. Wholesale prices for Trade customers are excluding VAT. VAT will be added on checkout. VAT is not added for purchases outside the EU and will be reviewed for EU purchases once the UK has left the EU and guidelines are clear. Appropriate arrangements for imports should be arranged by customers in the receiving country. Please check any requirements and duty as you will be liable for any additional charges or paperwork that is necessary.
All orders must be paid in full prior to dispatch.
For trade customers, the Minimum Order Value (MOV) is £200 plus VAT for a wholesale order. You must be a registered and approved wholesale customer. Any bespoke order pricing will be negotiated at the time of order confirmation.
Our website is enabled with a currency convertor from £ Sterling to USD; EUR and AUD based on current exchange rates from Google (www.Google.com/finance). This is updated twice daily, but is not completely accurate vs what your bank may charge. It does give a helpful indication of the conversion to your currency should you wish to see that easily – including shipping if you have entered your address details during the cart to checkout process.
Payment will still be completed in £ Sterling, unless you use Paypal, in which case you can choose the currency and they do the conversion, but again you will pay for the exchange…
* If you are a WHOLESALE customer and prefer to pay in Euros, this can be arranged with Bank Transfer payments into our Euro account – choose this account when paying. All fees are for your account.
If you have any difficulty with our payment systems, please call or email us and we will try to help.