Payment, Delivery and Returns
Last Shipping Dates: Christmas 2017
Please see last shipping dates for Christmas for DPD and Royal Mail below:
DPD – EXPEDITED DPD NEXT WORKING DAY (order before 12 Noon on Day 1 for Day 2 delivery)
UK Shipments Thurs 21st Dec for delivery Fri 22nd Dec.
Shipments sent on 22nd will be delivery on Wed 27th.
Normal delivery schedule resumes Wed 27th-Fri 29th Dec.
ROYAL MAIL (ORDER BEFORE 12 NOON):
FREE UK DELIVERY – Tracked 48 – 20th December
EXPEDITED UK DELIVERY – Tracked 24 – 21st December
ROYAL MAIL INTERNATIONAL (ORDER BEFORE 12 NOON FOR SAME DAY POSTING):
Africa/Middle East/Eastern Europe – 2nd December
Caribbean/Central/Southern America – 7th December
Australia/NZ – 9th December
USA/Germany/Italy/Poland – 13th December
Austria/Denmark/Portugal/Netherlands/Norway/Spain/Switzerland – 15th December.
Our reduced opening hours are as follows:
Fri 22nd Dec – 10-2
Mon 25th Dec – closed
Tues 26th Dec – closed
Wed 27th Dec – 10-2
Thurs 28th Dec – 10-2
Fri 29th Dec – 10-2
Mon 1st Jan 2018 – closed
Tues 2nd Jan – 10-2
Of course leave us a message on the answer phone 07810857236 or email us: firstname.lastname@example.org if you cannot get hold of us during or outside these times. Wishing you a very Happy Christmas and a fantastic year ahead in 2018!
Our payments are secure, linking directly to the Sage Pay payment gateway. We do not retain any of your payment information, password etc and we never share or sell any of your information with third parties unless it is directly related to your purchase – Sage Pay, Paypal, Royal Mail etc..
PayPal Payments can be paid with a PayPal account, or using a credit card in the PayPal screen.
For UK customers, we can take valid credit and debit cards over the phone. Please either phone us to place your order, or order online and check out using the pay by cheque facility and call us to make a payment on 07810 857236.
VAT (UK sales tax) at the prevailing rate of 20% is included in all prices shown.
All orders submitted from this web site are deemed to constitute acceptance of our terms and conditions. A contract between the customer and Le Papillon Vert will only be completed upon authorised payment receipt from our Payment Acceptance company.
At the time of ordering the Customer must provide a correct daytime telephone number and e-mail address. Failure to provide this may result in a delay in shipping or delivering your order.
Le Papillon Vert cannot be held responsible for incorrect information supplied by our customers.
Le Papillon Vert offer to supply the product selected by the customer. Should more than one basket/item be ordered for the same delivery address, efforts will be made to send them together in the same bag should the packaging allow. Only one charge for postage and packaging will be made. We will confirm this when you place your order.
Once a delivery has been made to the address specified on the original order, Le Papillon Vert will no longer be responsible and refunds will not be given if the basket does not pass on to the named recipient.
We have a Royal Mail collection Monday-Friday in the afternoon. We try (but do not guarantee) to dispatch orders placed prior to 12 o’clock Mid-day on the same day. After this, the order will be dispatched on the next working day.
Royal Mail 48 TRACKED – takes 2-3 working days – FREE
(LIKELY TO BE 3-5 DAYS OVER AND AFTER BANK HOLIDAYS)
Royal Mail 24 TRACKED – takes 1-2 working days – £3
(SORRY THIS OPTION IS NORMALLY NOT AVAILABLE OVER BANK HOLIDAYS)
DPD TRACKED NEXT WORKING DAY – £10
Delivery – Europe £10
Royal Mail Air Mail (Tracked and Signed For) – takes 3-10 working days
European Countries currently listed for delivery are:
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland.
If you want us to ship to a country not on the current list, please email us with your requirements and we will provide you with a shipping quotation.
Delivery – Rest of World £12-15
Royal Mail Air Mail (tracked) – takes 5-10 working days
If you want us to ship to a country that is not available on checkout, please email us with your requirements and we will provide you with a shipping quotation.
We want you to be completely satisfied with our products and our returns process is easy…
If for any reason you are not happy with an item, please let us know within 2 working days of receipt. We will try to sort the issue out for you, and offer an exchange or refund. All returns should be sent back to us within 5 working days of receipt, in the original packaging and in a re-saleable condition.
A re-stocking fee of 10% plus original postage cost may be deducted from your refund should our tracked delivery service be refused delivery or an order is not collected from a delivery office after attempted delivery.
Our baskets are packed with care so that they do not get squashed in the post. We would appreciate the use of all original packing, especially the inflatable bag to be used when returning your basket. If the bag is no longer inflated, please stuff the basket with lightweight packing such as bubble wrap, newspaper or other clean stuffing material.
If it is received in an unsalable condition, we reserve the right to not refund the item. In this case, we will offer to return the item to you, or dispose of it.
Your name, address and the order number must be quoted in all correspondence and should be marked clearly on the original order sheet or your own paper. Our warehouse will reject any packages which do not comply with this request and they will be returned to the sender (if identifiable).
Once we have received the returned goods into the warehouse, we will inspect them, and check that the correct goods have been returned. Refunds are wholly conditional upon these terms being met. We will complete the credit process within 21 working days from receipt (normally sooner but this covers busy periods).
We provide a Tracked returns label at a cost of £3.00 which will be deducted from your final refund. This is normally a lot cheaper than sending by most postal services and is charged at our cost from Royal Mail. The link to print this label is below. Please note that you are agreeing to £3.00 deduction/charge when you use this service.
If you prefer to return the basket by another method (wholly at your cost),
the return address is:
Le Papillon Vert Ltd (returns),
PO Box 6204
If you have any questions or need any help please do not hesitate to get in touch with us at